OUR COMMITMENT TO YOU
At Plentyoffish, your privacy is a top priority. Your privacy is at the core of the way we design and build
the services and products you know and love, so that you can fully trust them and focus on building
We appreciate that you put your trust in us when you provide us with your information and we do not take
We do not compromise with your privacy. We design all of our products and services with your privacy
in mind. We involve experts from various fields, including legal, security, engineering, product design and
others to make sure that no decision is taken without respect for your privacy.
We strive to be transparent in the way we process your data. Because we use many of the same online
services you do, we know that insufficient information and overly complicated language are common issues
documents in plain language. We actually want you to read our policies and understand our privacy
We work hard to keep your information secure. We have teams dedicated to keeping your data safe
and secure. We constantly update our security practices and invest in our security efforts to enhance the
safety of your information.
We appreciate that you trust us with your information and we intend to always keep that trust. This starts
with making sure you understand the information we collect, why we collect it, how it is used and your
choices regarding your information. This Policy describes our privacy practices in plain language, keeping
legal and technical jargon to a minimum.
available here, will apply until then.
EFFECTIVE DATE: Dec 13, 2018
1. WHO WE ARE
If you live in the European Union, the company that is responsible for your information under this Privacy
Policy (the "data controller") is:
MTCH Technology Services Limited
5 Harcourt Road
Dublin 2, D02 FW64
If you live outside the European Union, the company responsible for your information is:
Plentyoffish Media ULC
142-757 West Hastings. PMB 670,
Vancouver, V6C 1A1
3. INFORMATION WE COLLECT
It goes without saying, we can't help you develop meaningful connections without some information about
you, such as basic profile details and the types of people you'd like to meet. We also collect information
generated as you use our services, for example access logs, as well as information from third parties, like
when you access our services through a social media account. If you want additional info, we go into more
Information you give us
You choose to give us certain information when using our services. This includes:
When you create an account, you provide us with at least your login credentials, as well as some
basic details necessary for the service to work, such as your gender and date of birth.
When you complete your profile, you can share with us additional information, such as details on
your personality, lifestyle, interests and other details about you, as well as content such as photos
and videos. To add certain content, like pictures or videos, you may allow us to access your camera
or photo album. Some of the information you choose to provide us may be considered "special" or
"sensitive" in certain jurisdictions, for example your racial or ethnic origins, sexual orientation and
religious beliefs. By choosing to provide this information, you consent to our processing of that
When you subscribe to a paid service or make a purchase directly from us (rather than through a
platform such as iOS or Android), you provide us or our payment service provider with information,
such as your debit or credit card number or other financial information.
When you participate in surveys or focus groups, you give us your insights into our products and
services, responses to our questions and testimonials.
When you choose to participate in our promotions, events or contests, we collect the information
that you use to register or enter.
If you contact our customer care team, we collect the information you give us during the interaction.
Sometimes, we monitor or record these interactions for training purposes and to ensure a high
quality of service.
If you ask us to communicate with or otherwise process information of other people (for example,
if you ask us to send an email on your behalf to one of your friends), we collect the information
about others that you give us in order to complete your request.
Of course, we also process your chats with other users as well as the content you publish, as part
of the operation of the services.
Information we receive from others
In addition to the information you provide us directly, we receive information about you from others,
Other users may provide information about you as they use our services. For instance, we may
collect information about you from other users if they contact us about you.
You may be able to use your social media login (such as Facebook Login) to create and log into
your Plentyoffish account. This saves you from having to remember yet another user
name and password and allows you to share some information from your social media account with
We may receive info about you from our partners, for instance when Plentyoffish
accounts can be created through a partner's websites (in which case they pass along registration
information to us) or where Plentyoffish ads are published on a partner's websites and
platforms (in which case they may pass along details on a campaign's success).
Information collected when you use our services
When you use our services, we collect information about which features you've used, how you've used
them and the devices you use to access our services. See below for more details:
We collect information about your activity on our services, for instance how you use them (e.g.,
date and time you logged in, features you've been using, searches, clicks and pages which have
been shown to you, referring webpage address, advertising that you click on) and how you interact
with other users (e.g., users you connect and interact with, time and date of your exchanges,
number of messages you send and receive).
We collect information from and about the device(s) you use to access our services, including:
hardware and software information such as IP address, device ID and type, device-specific
and apps settings and characteristics, app crashes, advertising IDs (such as Google's
AAID and Apple's IDFA, both of which are randomly generated numbers that you can reset
by going into your device' settings), browser type, version and language, operating system,
time zones, identifiers associated with cookies or other technologies that may uniquely
identify your device or browser (e.g., IMEI/UDID and MAC address);
information on your wireless and mobile network connection, like your service provider and
- information on device sensors such as accelerometers, gyroscopes and compasses.
Other information with your consent
If you give us permission, we can collect your precise geolocation (latitude and longitude) through
various means, depending on the service and device you're using, including GPS, Bluetooth or WiFi
connections. The collection of your geolocation may occur in the background even when you
aren't using the services if the permission you gave us expressly permits such collection. If you
decline permission for us to collect your geolocation, we will not collect it.
Similarly, if you consent, we may collect your photos and videos (for instance, if you want to publish
a photo, video or streaming on the services).
4. COOKIES AND OTHER SIMILAR DATA COLLECTION TECHNOLOGIES
them (such as authenticating you, remembering your preferences and settings, analyzing site traffic and
trends, delivering and measuring the effectiveness of advertising campaigns, allowing you to use social
features) and how you can better control their use, through your browser settings and other tools.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a "Do Not Track"
("DNT") feature that tells a website that a user does not want to have his or her online activity tracked. If a
website that responds to a DNT signal receives a DNT signal, the browser can block that website from
collecting certain information about the browser's user. Not all browsers offer a DNT option and DNT
signals are not yet uniform. For this reason, many businesses, including Plentyoffish, do not
currently respond to DNT signals.
5. HOW WE USE INFORMATION
The main reason we use your information is to deliver and improve our services. Additionally, we use your
info to help keep you safe and to provide you with advertising that may be of interest to you. Read on for
a more detailed explanation of the various reasons we use your information, together with practical
To administer your account and provide our services to you
- Create and manage your account
- Provide you with customer support and respond to your requests
- Complete your transactions
- Communicate with you about our services, including order management and billing
To help you connect with other users
- Analyze your profile and that of other users to recommend meaningful connections
- Show users' profiles to one another
To ensure a consistent experience across your devices
Link the various devices you use so that you can enjoy a consistent experience of our services on
all of them. We do this by linking devices and browser data, such as when you log into your account
on different devices or by using partial or full IP address, browser version and similar data about
your devices to help identify and link them.
To serve you relevant offers and ads
- Administer sweepstakes, contests, discounts or other offers
Develop, display and track content and advertising tailored to your interests on our services and
Communicate with you by email, phone, social media or mobile device about products or services
that we think may interest you
To improve our services and develop new ones
- Administer focus groups and surveys
Conduct research and analysis of users' behavior to improve our services and content (for instance,
we may decide to change the look and feel or even substantially modify a given feature based on
Develop new features and services (for example, we may decide to build a new interests-based
feature further to requests received from users).
To prevent, detect and fight fraud or other illegal or unauthorized activities
- Address ongoing or alleged misbehavior on and off-platform
- Perform data analysis to better understand and design countermeasures against these activities
- Retain data related to fraudulent activities to prevent against recurrences
To ensure legal compliance
- Comply with legal requirements
- Assist law enforcement
- Enforce or exercise our rights, for example our Terms
To process your information as described above, we rely on the following legal bases:
Provide our service to you: Most of the time, the reason we process your information is to perform
the contract that you have with us. For instance, as you go about using our service to build
meaningful connections, we use your information to maintain your account and your profile, to make
it viewable to other users and recommend other users to you.
Legitimate interests: We may use your information where we have legitimate interests to do so. For
instance, we analyze users' behavior on our services to continuously improve our offerings, we
suggest offers we think might interest you, and we process information for administrative, fraud
detection and other legal purposes.
Consent: From time to time, we may ask for your consent to use your information for certain specific
reasons. You may withdraw your consent at any time by contacting us at the address provided at
6. HOW WE SHARE INFORMATION
Since our goal is to help you make meaningful connections, the main sharing of users' information is,
of course, with other users. We also share some users' information with service providers and partners
who assist us in operating the services, with other Match Group companies and, in some cases, legal
authorities. Read on for more details about how your information is shared with others.
With other users
You share information with other users when you voluntarily disclose information on the service
(including your public profile). Please be careful with your information and make sure that the
content you share is stuff that you're comfortable being publically viewable since neither you nor
we can control what others do with your information once you share it.
If you choose to limit the audience for all or part of your profile or for certain content or information
about you, then it will be visible according to your settings.
With our service providers and partners
We use third parties to help us operate and improve our services. These third parties assist us
with various tasks, including data hosting and maintenance, analytics, customer care, marketing,
advertising, payment processing and security operations.
We may also share information with partners who distribute and assist us in advertising our
services. For instance, we may share limited information on you in hashed, non-human readable
form to advertising partners.
We follow a strict vetting process prior to engaging any service provider or working with any partner.
All of our service providers and partners must agree to strict confidentiality obligations.
With other Match Group businesses
Plentyoffish is part of the Match Group family of businesses which, as of the date of
Meetic, BlackPeopleMeet, LoveScout24, OurTime, Pairs, ParPerfeito, and Twoo (for more details,
We share your information with other Match Group companies to benefit you in two respects:
We may also share information with other Match Group companies for legitimate business
purposes such as corporate audit, analysis and consolidated reporting as well as compliance with
applicable laws. We may also share user information with other Match Group companies to remove
users who violate our terms of service, or have been reported for criminal activity and/or bad
behavior. In some instances, we may remove that user from all platforms.
for other Match Group companies to assist us in processing your information, as service
providers, upon our instructions and on our behalf. Assistance provided by other Match Group
companies may include technical processing operations, such as data hosting and
maintenance, customer care, marketing and targeted advertising, finance and accounting
assistance, better understanding how our service is used and users' behavior to improve our
service, securing our data and systems and fighting against spam, abuse, fraud, infringement
and other wrongdoings.
In order to improve your chances at building significant connections with others, we may make you
visible on other Match Group services or allow you to benefit from cross-platform
functionalities. We will of course comply with applicable law and, where relevant, notify you of
any such opportunity and allow you to agree or to refuse. Examples of such opportunities may
include the creation of a new service within Match Group, addressing a specific demographic
that we feel would be interesting to you based on your search criteria.
For corporate transactions
We may transfer your information if we are involved, whether in whole or in part, in a merger, sale,
acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of
ownership or control.
When required by law
We may disclose your information if reasonably necessary: (i) to comply with a legal process, such
as a court order, subpoena or search warrant, government / law enforcement investigation or other
legal requirements; (ii) to assist in the prevention or detection of crime (subject in each case to
applicable law); or (iii) to protect the safety of any person.
To enforce legal rights
We may also share information: (i) if disclosure would mitigate our liability in an actual or threatened
lawsuit; (ii) as necessary to protect our legal rights and legal rights of our users, business partners
or other interested parties; (iii) to enforce our agreements with you; and (iv) to investigate, prevent,
or take other action regarding illegal activity, suspected fraud or other wrongdoing.
With your consent or at your request
We may ask for your consent to share your information with third parties. In any such case, we will
make it clear why we want to share the information.
We may use and share non-personal information (meaning information that, by itself, does not identify who
you are such as device information, general demographics, general behavioral data, geolocation in deidentified
form), as well as personal information in hashed, non-human readable form, under any of the
above circumstances. We may also share this information with other Match Group companies and third
parties (notably advertisers) to develop and deliver targeted advertising on our services and on websites or
applications of third parties, and to analyze and report on advertising you see. We may combine this
information with additional non-personal information or personal information in hashed, non-human
7. CROSS-BORDER DATA TRANSFERS
Sharing of information laid out in Section 6 sometimes involves cross-border data transfers, for instance to
the United States of America and other jurisdictions. As an example, where the service allows for users to
be located in the European Economic Area ("EEA"), their personal information is transferred to countries
outside of the EEA. We use standard contract clauses approved by the European Commission or other
suitable safeguard to permit data transfers from the EEA to other countries. Standard contractual clauses
are commitments between companies transferring personal data, binding them to protect the privacy and
security of your data.
8. YOUR RIGHTS
We want you to be in control of your information, so we have provided you with the following tools:
Access / Update tools in the service. Tools and account settings that help you to access, rectify or
delete information that you provided to us and that's associated with your account directly within
the service. If you have any question on those tools and settings, please contact our customer
care team for help here.
Device permissions. Mobile platforms have permission systems for specific types of device data
and notifications, such as phone book and location services as well as push notifications. You can
change your settings on your device to either consent or oppose the collection of the corresponding
information or the display of the corresponding notifications. Of course, if you do that, certain
services may lose full functionality.
Deletion. You can delete your account by using the corresponding functionality directly on the
We want you to be aware of your privacy rights. Here are a few key points to remember:
Reviewing your information. Applicable privacy laws may give you the right to review the personal
information we keep about you (depending on the jurisdiction, this may be called right of access,
right of portability or variations of those terms). You can request a copy of your personal information
by putting in such a request here.
Updating your information. If you believe that the information we hold about you is inaccurate or
that we are no longer entitled to use it and want to request its rectification, deletion or object to its
processing, please contact us here.
For your protection and the protection of all of our users, we may ask you to provide proof of identity
before we can answer the above requests.
Keep in mind, we may reject requests for certain reasons, including if the request is unlawful or if it may
infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive
information relating to another user, such as a copy of any messages you received from him or her
through our service, the other user will have to contact our Privacy Officer to provide their written
consent before the information is released.
Also, we may not be able to accommodate certain requests to object to the processing of personal
information, notably where such requests would not allow us to provide our service to you anymore.
For instance, we cannot provide our service if we do not have your date of birth.
Uninstall. You can stop all information collection by an app by uninstalling it using the standard
uninstall process for your device. If you uninstall the app from your mobile device, the unique
identifier associated with your device will continue to be stored. If you re-install the application on
the same mobile device, we will be able to re-associate this identifier to your previous transactions
Accountability. In certain countries, including in the European Union, you have a right to lodge a
complaint with the appropriate data protection authority if you have concerns about how we process
your personal information. The data protection authority you can lodge a complaint with notably
may be that of your habitual residence, where you work or where we are established.
9. RESIDENTS OF CALIFORNIA
If you are a California resident, you can request a notice disclosing the categories of personal information
about you that we have shared with third parties for their direct marketing purposes during the preceding
calendar year. To request this notice, please submit your request here. Please allow 30 days for a
response. For your protection and the protection of all of our users, we may ask you to provide proof of
identity before we can answer such a request.
10. HOW WE PROTECT YOUR INFORMATION
We work hard to protect you from unauthorized access to or alteration, disclosure or destruction of your
personal information. As with all technology companies, although we take steps to secure your information,
we do not promise, and you should not expect, that your personal information will always remain secure.
We regularly monitor our systems for possible vulnerabilities and attacks and regularly review our
information collection, storage and processing practices to update our physical, technical and
organizational security measures.
We may suspend your use of all or part of the services without notice if we suspect or detect any breach of
security. If you believe that your account or information is no longer secure, please notify us immediately
11. HOW LONG WE RETAIN YOUR INFORMATION
We keep your personal information only as long as we need it for legitimate business purposes (as laid out
in Section 5 and as permitted by applicable law).
In practice, we delete or anonymize your information upon deletion of your account or after two years of continuous inactivity, unless:
we must keep it to comply with applicable law;
we must keep it to evidence our compliance with applicable law;
there is an outstanding issue, claim or dispute requiring us to keep the relevant information until it
is resolved; or
the information must be kept for our legitimate business interests, such as fraud prevention and
enhancing users' safety and security. For example, information may need to be kept to prevent a
user who was banned for unsafe behavior or security incidents from opening a new account.
Keep in mind that even though our systems are designed to carry out data deletion processes according
to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to
12. CHILDREN'S PRIVACY
Our services are restricted to users who are 18 years of age or older. We do not permit users under the
age of 18 on our platform and we do not knowingly collect personal information from anyone under the age
of 18. If you suspect that a user is under the age of 18, please use the reporting mechanism available
through the service.
Because we're always looking for new and innovative ways to help you build meaningful connections, this
policy may change over time. We will notify you before any material changes take effect so that you have
time to review the changes.
14. HOW TO CONTACT US
If you live in the European Union:
MTCH Technology Services Limited
5 Harcourt Road
Dublin 2, D02 FW64
If you live outside the European Union:
Plentyoffish Media ULC
142-757 West Hastings. PMB 670,
Vancouver, V6C 1A1